Fremantle Australia are looking for an experienced IT Helpdesk Support person who can hit the ground running.

 This is an exciting challenge which will call for someone with a positive personality who can make things happen.

 The main duties for this position include:


•             Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

•             Respond to queries either in person or over the phone.

•             Maintain daily performance of computer systems.

•             Respond to email messages for customers seeking help.

•             Walk customer through problem-solving process.

•             Install, modify, and repair computer hardware and software.

•             Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

•             Install computer peripherals for users.

•             Follow up with customers to ensure issue has been resolved.

•             Gain feedback from customers about computer usage.

•             Maintain good relationships with internal key stakeholders, external technology, software, and security vendors;


•             Oversee the management of client infrastructure;

o             Win10 and Outlook 2016 PCs (DHCP, DNS, AD, GPOs, WSUS);

o             OSX and Outlook 2016 for Macs (JAMF);

•             Office 365/Exchange management (MFA, MDM, MAM)

•             LAN network monitoring and management;

•             Ruckus WIFI with Cloudpath onboarding;

•             Spectrum Networks IP voice system management;

•             VMWare, AAD and AWS(Amazon) hybrid environments;

•             Citrix (DPS, SAP);

•    cloud/delivery systems;

•             Kaspersky Security Centre for clients;


•             Strong Team player within the team

•             Able to work efficiently and independently.

•             Good time management.

•             Ability to work with conflicting deadlines

•             Pro-actively predict the requirements of Corporate and Production Staff

•             Strong written and oral communication skills.

•             Proven Troubleshooting skills.

•             Form solid working relationships within Fremantle both Australia and UK/globally.


•             Ability to develop positive working relationships and strong rapport with support staff as well as senior leadership (both business and technical users), and ability to influence decision making.

•             Flexible and able to adjust priorities quickly.

•             High-level of personal initiative; able to work independently as well as collaborate in teams.

•             Excellent planning, organisational and analytical skills with strong attention to detail.

•             Proven ability to manage customer perception through addressing issues and implementing solutions.

•             Experience of working with suppliers within the bounds of a service contract.

•             Have a flexible approach to working hours as evening/escalated on-call work may be required over weekends, and some extended hours may be required to participate in calls with regions outside of Australia

•             Monthly travel requirement to Production offices in Melbourne

 Please send applications to       

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